FAQs

Answers to Your Questions

Shipping Policy

  • Orders over $180 – Free
    Standard Shipping
  • Orders under $180 – Flat Rate
    $20
  • Bulk Items – Products marked as bulk
    will have shipping calculated at checkout based on your delivery address.

Most metro-area deliveries arrive within 2–5 business
days from dispatch. For regional or remote areas—or during peak seasons—it may
take a little longer. Please refer to the courier's tracking for the most
accurate timeframe.

  • Orders over $180 – Free Standard Shipping
  • Orders under $180 – Flat Rate $20
  • Bulk Items – Products marked as bulk
    will have shipping calculated at checkout based on your delivery address.

We partner with trusted Australian courier services.
All parcels are tracked for your peace of mind.

We do not deliver to PO Boxes or Parcel Lockers.

Once your parcel is on its way, you’ll get an email
with tracking information to follow it directly through the courier’s website.

Please inspect your order upon arrival. If you notice damage, email us within 24 hours of delivery with the following:

  • Photos / videos of the outer shipping box
  • Internal packaging
  • Damaged item(s)
  • A detailed description of the issue

At this stage, we only ship within Australia.

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